If you still have questions, please contact us via our form. Inquiries are responded to within 2-3 business days, not including weekends or holidays.

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To return or exchange an item, please visit our returns page using this link: <a href="https://www.marcozo.com/pages/return-exchanges" id="isPasted">https://www.marcozo.com/pages/return-exchanges</a> and follow the step-by-step instructions there.We offer 30-day Returns &amp; Exchanges after your order is placed.

To return or exchange an item, please visit our returns page using this link: https://www.marcozo.com/pages/return-exchanges and follow the step-by-step instructions there. We offer 30-day Returns & Exchanges after your order is placed.

How do I return or exchange an item?

Returns & Exchanges

How do I track my order?

Are there additional duties or taxes on international shipments?

How do I update my shipping address after placing an order?

Can I change or cancel my order?

What should I do if I haven't received my e-gift card?

What if my package gets lost or arrives damaged?

My tracking shows delivered but I haven't received it?

Where is my order?

My tracking link isn't working/updating

Do you offer free shipping?

Do you ship worldwide?

How long does it take to ship out my order?

Do you offer express or priority shipping?

My tracking says delivered but I haven't received it?

What are your shipping times?

Orders & Shipping

What is your jewelry made of?

Is your jewelry safe for sensitive skin?

What does the Lifetime Warranty cover?

Is your jewelry water & sweat proof?

What should I do if I received an incomplete order or the wrong item?

Can you resize rings purchased from your company?

How can I claim a lifetime warranty on a jewelry piece?

Can I be notified when a specific item will be back in stock?

My product arrived damaged, what do I do?

My product got damaged, what do I do?

Is your jewelry made of real gold?

How is your jewelry packaged?

When will a sold out item be available?

What is 316L Stainless Steel?

Product

How long does it take to process a refund?

Is there a military & first responder discount offered?

Why does the price change when I reach checkout?

How can I collaborate with your company?

What currency are your prices in?

What payment methods do you accept?

Can I pay in instalments?

Can I apply a discount after I placed my order?

Payments & Discounts

How do I return or exchange an item?Updated a month ago