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<p>We&apos;re very sorry about that and you have nothing to worry about! Just email us at <a data-fr-linked="true" href="mailto:contact@marcozo.com" id="isPasted">contact@marcozo.com</a> with your order number and photo of your damaged jewelry to claim your one-time Lifetime Warranty replacement :)</p>

We're very sorry about that and you have nothing to worry about! Just email us at contact@marcozo.com with your order number and photo of your damaged jewelry to claim your one-time Lifetime Warranty replacement :)

My product got damaged, what do I do?

Product

How do I track my order?

Are there additional duties or taxes on international shipments?

How do I update my shipping address after placing an order?

Can I change or cancel my order?

What should I do if I haven't received my e-gift card?

What if my package gets lost or arrives damaged?

My tracking shows delivered but I haven't received it?

Where is my order?

My tracking link isn't working/updating

Do you offer free shipping?

Do you ship worldwide?

How long does it take to ship out my order?

Do you offer express or priority shipping?

My tracking says delivered but I haven't received it?

What are your shipping times?

Orders & Shipping

What is your jewelry made of?

Is your jewelry safe for sensitive skin?

What does the Lifetime Warranty cover?

Is your jewelry water & sweat proof?

What should I do if I received an incomplete order or the wrong item?

Can you resize rings purchased from your company?

How can I claim a lifetime warranty on a jewelry piece?

Can I be notified when a specific item will be back in stock?

My product arrived damaged, what do I do?

Is your jewelry made of real gold?

How is your jewelry packaged?

When will a sold out item be available?

What is 316L Stainless Steel?

How do I return or exchange an item?

How long does it take to process a refund?

Returns & Exchanges

Is there a military & first responder discount offered?

Why does the price change when I reach checkout?

How can I collaborate with your company?

What currency are your prices in?

What payment methods do you accept?

Can I pay in instalments?

Can I apply a discount after I placed my order?

Payments & Discounts

My product got damaged, what do I do?Updated a year ago