What is your return/exchange policy?Updated 15 hours ago

Return Window

• Returns and exchanges must be initiated within 14 days of delivery.

• Items must be unworn, undamaged, unwashed, and in original packaging.

• Items returned without their original packaging (e.g., Marcozo pouch) are only eligible for store credit unless the packaging is sent back at your expense.

Exchanges

• U.S. customers: First exchange is free. We cover shipping both ways.

• International customers: You cover the cost of sending items back, but we’ll ship the replacement to you for free.

• Exchanges are only for the same item in a different size or color.

Returns (Refunds)

• All refunds (U.S. & international) incur a $5 restocking fee.

• U.S. customers: Receive a free prepaid return label.

• International customers: You are responsible for return postage. Duties and taxes are non-refundable.

• Store credit: Choose store credit instead of a refund to have the $5 fee waived.

Non-Refundable Situations

• Lost or stolen packages (reshipment offered)

• Orders marked “delivered” by tracking but not received (reshipment offered)

• Items damaged while in your possession

• Returns not shipped or dropped off within 14 days of delivery

• Stack & Save bundles: if one item is returned, remaining items will be charged at full price and refunds adjusted

How to Start a Return or Exchange

• U.S. Customers:
  Go to marcozo.happyreturns.com
  Enter your order number (e.g., M12345) and Zip Code, then follow the steps.
  You’ll receive a confirmation email with your prepaid label.

• International Customers:
  Go to 360.postco.co/marcozo
  Enter your order number and email/phone, then follow the steps.
  You’ll receive instructions on how to ship your return.